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Selected case studies

Each project starts with an organizational problem, not a screen, research and stakeholder alignment, strategic decisions, and measurable outcomes. Here's a closer look at three.

The rebuilt Journey Orchestrator program builder
Flagship program · Enterprise SaaS

Journey Orchestrator

A ground-up rebuild of a brittle internal Program Builder into an extensible, AI-native platform: drag-and-drop authoring, inline AI source generation, safe versioning and dry-run testing. I led research, stakeholder alignment, systems architecture and the end-to-end design.

58% faster setup  ·  2× monthly growth  ·  100+ programs migrated  ·  zero live disruptions

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KEY CAPABILITIES two deep dives within Journey Orchestrator
Program Versioning 01
draft v12
live program
published

Branch, edit, publish, safely.

A copy-based draft model that let admins edit live programs without risk. Compare changes, then publish atomically, 100+ tickets shipped with zero active-program disruptions.

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Program Testing 02
Dry-run previewSIMULATING
Validate
Preview
Side-effects
none

Publish with confidence.

A dry-run simulation that made publishing feel safe for the first time, a disciplined vision-vs-MVP scope shipped with zero live side effects, turning a tense moment into a routine one.

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Company-wide initiative · Governance

Accessibility Program

I initiated and led a company-wide accessibility transformation: setting strategy, managing vendors, establishing design-system governance and aligning engineering, all the way through to formal VPAT certification.

98% WCAG 2.1 AA conformance  ·  VPAT certified  ·  5-stage governance workflow

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GOVERNANCE WORKFLOW
Audit
Full WCAG audit across every product surface.
Prioritize
Severity × reach scoring drives the roadmap.
Remediate
Design-system components upgraded at the source.
Validate
Assistive-tech testing across a 3-phase rollout.
VPAT ✓
Formal certification achieved.

Looking for design leadership that drives outcomes?

I help teams turn ambiguous, organization-wide problems into strategy, aligned roadmaps, and shipped products.

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